Returns & Exchanges
We want you to be happy with your purchase. If you change your mind about an item, you can return it to us for a refund or exchange.
Our Promise
If you are not completely satisfied with an item, you can return it within 30 days of purchase. We will be happy to give you a refund or an exchange, provided the item is in a saleable condition with its original packaging and tags.
Returning Items You Bought Online
You can return items bought online through your account on our website.
- Log in to your account on our website.
- Go to ‘My Orders’ and select the item(s) you wish to return.
- Follow the instructions to generate your returns note.
- Package your item(s) securely, enclose the returns note, and use the provided returns label.
You can also return online orders without the original delivery note. Please contact our online customer service team for assistance.
Please allow 14 days for your return to be processed from the day we receive it. You will receive an email confirmation once your return has been processed. Your refund will be credited back to your original payment method.
Returning Items You Bought In-Store
Items purchased in-store can be returned to any of our stores. Please remember to bring your original purchase receipt. A refund will be provided to the original payment method used for the purchase. If you do not have your receipt, we may be able to offer an exchange or a refund at the current selling price.
Faulty or Damaged Items
We are sorry if an item you bought is faulty or damaged. Please return it to us for a full refund. You can return faulty items to any store or via our online returns process. Please provide your proof of purchase.
Holiday Shop Returns
Items from our Holiday Shop can be returned within 30 days of purchase, provided they are in their original, unused condition with all packaging.
Beauty & Make-up Returns
For the health and safety of all our customers, we cannot accept returns on beauty and cosmetic products unless they are faulty, damaged, or unsuitable. Please check the product carefully before use.
Gifted Items
If you have received an item as a gift and wish to return it, you can do so without a receipt. We will be happy to offer an exchange or a refund via a gift card at the current selling price.
Need More Help?
For any other questions about returns or exchanges, please visit our online help centre at pk-dailytrend.com. Our customer service team is available to assist you.